COVID-19 Update & ValleyView Facility

There is very much still a future potential for local transmission of Coronavirus Disease 2019 (COVID-19) in the community.   COVID-19 primarily causes respiratory illness in humans, and while all types of respiratory viruses can cause sickness in the elderly, COVID-19 is a particularly contagious infection that can cause severe illness and death for vulnerable people.

Families play an important role in protecting their relatives from community viruses. Practical steps you can take to prevent COVID-19 from entering residential care facilities are outlined below.

Restricted Visiting

  • You will be screened by a competent Staff Member on entry and will be asked to sign a declaration.
  • You can make your own way to your loved one’s room and exit the facility in the same manner.
  • You Cannot sit anywhere apart from your loved ones room or in the courtyard if pre-arranged with our RN.
  • You must refrain from going to other residents rooms
  • You must refrain from standing chatting to other residents in the house you are visiting
  • Please do not visit if you are unwell or have any family members who are unwell

Please respect this advice above  – we must remain vigilant and protect our residents at all times.

We appreciate this is a difficult time but remind you that all these processes are too protect our residents. We Receive daily reports from the Department of Health and can assure you that we adhere to the guidance we are given from them.  I can inform you that we review changes daily and will in the future allow more flexible visiting when we deem appropriate. We have the following communication available to you all as well as restricted visits:

∙             That you can Facetime or Skype your loved one

∙             You can phone your loved one

∙             You can arrange for your loved one to be brought to the window so you can chat

∙             You can be sent e-mails with pictures of what your loved one is doing to stay actively engaged, enabled and       employed

∙             We have also set up a Family “Drop Off” table at the front entrance where you can drop off “goodies, presents, letters or necessities etc” to your loved one and we will ensure we give it to your loved one as a priority.

∙             If your loved one is un-well the RN will advise you on the phone and arrange visitation with you.



Changes and New Guidelines

There is a New Policy called “Visitors to Residential Aged Care Facilities Directions” which has been introduced by way of changes to the Public Health Act 2016 (WA).  The following information is for you and all your loved ones extended family and friends who may visit ValleyView in the future.

∙             A Person must not enter or remain on the premises of a Residential Aged Care Facility in the state of Western Australia If:


  1. The Person does not have an up to date vaccination against Influenza, if such a vaccination is available to the person.


This means that we must adhere to this directive at a local level to protect your family member.

We therefore will not be able to allow anyone entry into ValleyView in the near future unless they have had the 2021 Influenza Vaccine.  You will be asked to bring that evidence with you when we are able to re-commence visitation to all our residents. My advice is that you all get immunised as soon as practicable.

The expectation is that you will bring evidence from a GP that you have had this or if you are allergic to this vaccine, we have a letter from your GP advising us off this.  I am aware that Collie River Valley Medical Centre are going to ensure you have this information to present to us following your vaccination. We will ensure we create a list of visitors who have given us this information and will advise staff.


We appreciate that this is a very difficult time for everyone, and changes must be made for the long term as well as the short term. If you have any concerns please see contact information below.

or contact Matthew Elks our Clinical/Care Manager at

or  phone the facility on 9734 0222 and leave a message for Matt and he will call you back as soon as he can.


Thank you for your assistance in adhering to these steps. These measures will greatly assist our residential care facility and protect the health of your relatives in the event of a COVID-19 outbreak.


Should you require further information regarding COVID-19, please refer to the Commonwealth Department of Health website: or phone 1800 020 080


Information about ValleyView Facility

ValleyView Residence is part of Riverview Residence Collie (Inc) and is a modern residential aged care facility located in the Southwest and was opened in 2009. Riverview Residence Collie (Inc) was established in 1970.

ValleyView Residence operates a 64 bed facility. We provide High Care Services and Care for People Living with Dementia and we have 20 one-bedroom independent living units in the town of Collie for ages 55 +. We also from From Feb 2019 provide Community Care Packages to people in the town of Collie and welcome applications from people already being provided these services.  We will provide to you in the Community Local people who also work at ValleyView. We provide a great Meals on Wheels Service also which has been established since May 2018.

Set amongst rolling hills, with many  magnificent views over state forest and the town, a short walk from most homes will lead you to the picturesque Collie River or bush land.

ValleyView Residence is the only Residential Aged Care Facility in Collie and employs around 100 local staff.